Customer Service Representative Resume Templates and Examples for 2024

Customer Service Representative Resume Template Example

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What Customer Service Representative Resume Template Should You Use?

The template for your customer service representative resume should – above all else – be easy to read and navigate. Look for a simple, well-organized design with plenty of white space for your writing. While using bright colors and decorative graphics may look nice, it’s best to go for a clean template that won’t distract the reader from your resume content.

Don’t worry too much about selecting the most stylish, unique, or colorful template. Hiring managers are most interested in how you handle customer interactions and create a positive experience with their clientele.

What to Include in a Customer Service Representative Resume

Your resume should include all the essential information potential employers need to know about you. From contact info to key skills, this document should have it all. Look at exactly what you should include in your customer service representative resume.

• Contact Information. Don’t wait until the end of your resume to give your contact information. List it at the top of your document so hiring managers immediately know who they’re reading about. List your name, phone number, email address, and city of residence. You can also include a LinkedIn profile link if submitting a resume digitally.
• Profile. As the first paragraph of a resume, the profile section should engage the reader and convince them your application is worth their time. This should be a compelling summary of your current customer service representative career. Provide your job title, years of experience, and key qualifications that align with the role requirements.
• Work Experience. Listing your most recent and relevant positions, craft a professional experience section emphasizing your career accomplishments. Using bullet points, briefly describe your role and any achievements made during that time. Show employers how you prioritized the customer and what happened as a result.
• Education. Include all relevant and required educational information. If you hold special credentials relating to customer service, be sure to add those as well. While certifications may not guarantee an interview, they can help you stand out from other applicants.
• Key Skills. Study the job description for the position you’re applying for and match your own skills with those you find. For example, if a company is looking for a customer service representative who can handle high call volumes, you should highlight skills showing your ability to take calls, solve complex customer issues, and communicate well.

How To Write a Customer Service Representative Resume

As you write your resume, keep in mind that the ultimate goal of this document is to demonstrate your ability to provide outstanding customer service through effective communication. Potential employers should be able to trust that you’ll handle customer interactions with empathy, integrity, and care.

Next, we’ll show you how to communicate these essential customer service representative abilities throughout your resume and discuss what you can do if you don’t have experience yet.

Quantify your experience

When writing bullet points for your past jobs, use this space to emphasize what you accomplished instead of the job duties you performed. You can talk about what you did, but use numbers and other data points to show what resulted from carrying out those responsibilities.

Tailor your resume for each application

If you want to increase your chances of landing an interview, align your resume with each company you apply for. Learn about the organization’s mission and values. Study the job description and speak to the employer’s needs by matching your skills and using keywords.

For instance, suppose a clothing retailer needs a customer service representative who excels in a fast-paced environment. In that case, your resume should include evidence of your ability to juggle processing transactions, assisting customers in-store, and pulling items from inventory.

Highlight hard and soft skills

Give employers a quick look at the skills and abilities that make you qualified for the job. Incorporate hard and soft skills into your list to show you’re a well-rounded candidate. Explore the terms and phrases we’ve collected below to get a good idea of what you could include on your customer service representative resume.

Common Hard and Soft Skills for Customer Service Representative

Use common action verbs

If you’re wondering how to even start describing your past work in the professional experience section, use action verbs. These words help you get straight to the point and keep your writing concise. You can easily describe what you accomplished with this active language. Here’s a list of action verbs you can use as you write your customer service representative resume:

What if you don’t have experience?

You can still craft a compelling resume even without any prior customer service experience. Instead of highlighting a long-standing history of work, focus on leveraging other aspects of your background such as:

• Transferable skills gained from volunteer work, sports teams, or school
• Experience from humanitarian service projects
• Relevant education, coursework, or certifications
• Work experience from other industries

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Andrew Stoner

Executive Resume Writer and Career Coach

A resume should be a forward-looking value proposition that showcases your most relevant accomplishments for a target role — not a rear view summary of your previous roles and responsibilities.