Computer Science Resume Examples and Templates
Help Desk Resume Examples and Templates for 2024
Last Updated:
November 30, 2024
Table of Contents
Help Desk Resume Templates and Examples (Download in App)
- Help Desk Associate
- IT Help Desk Associate
- Entry-Level Help Desk Associate
Help Desk Coordinator Resume Example
A good help desk resume focuses on your relevant skills like system maintenance, technical troubleshooting, or user support. Give examples of your success in similar roles, and show your knowledge base by citing any training or certificate programs you’ve done. This guide provides expert tips to help you create a persuasive resume showing your best help desk qualifications.
Key takeaways:
- Brainstorm details about your work history on a separate document or sheet of paper. Then, identify the most relevant ones to feature in your experience section – this helps you focus your resume so it positions you for the help desk role you’re after.
- Use bullet points to display your achievements. Start each bullet point with a strong verb like “Created,” “Clarified,” or “Enhanced.”
- Spell out the positive impact of your help desk experience. Describe how your efforts helped the broader organization achieve its goals.
How To Write a Help Desk Resume
A template can help you organize your career information for an effective help desk resume. Your help desk resume should usually include these sections:
- Contact information
- Profile
- Key skills
- Professional experience
- Education and certifications
Before starting work on your resume, jot down your preferences for your target job duties, industry, company size, or work culture. These notes will help you determine and emphasize your best career details as you develop each section.
1. Share your contact information
Give your full name, phone number, email address, location, and links to any online professional profiles. Ensure your current contact information so employers can reach you for an interview.
Example
Your Name
(123) 456-7890 | [email protected] | City, State Abbreviation Zip Code | LinkedIn
2. Create a profile by summarizing your help desk qualifications
Impress hiring managers at the top of your resume by giving the three to five primary reasons you can excel as their next help desk employee. Consider what sets you apart from other candidates, such as your:
- Years of related work experience
- Main strengths or specialties
- Work style or approach (efficient, diligent, collaborative…)
- College degree(s) or certifications in your field
Example
A highly skilled help desk associate with a strong information technology (IT), computer science, and information systems background. Proven track record in diagnosing and resolving technical issues, developing comprehensive training programs, and performing regular system maintenance tasks at renowned companies.
3. Create a powerful list of your help desk experience
For each job in your recent work history, brainstorm your (possibly various) duties and achievements on a separate document or sheet of paper. Then, review your notes in light of your target job and choose the most relevant ones to feature as bullet points in this section. You can create a detailed and focused experience section by filtering your information.
Example
IT Help Desk Associate, Microsoft, Redmond, WA | June 2018 – Present
- Diagnose and resolve over 500 technical issues related to hardware, software, and network systems, improving system efficiency by 30%
- Provide daily user support for over 200 employees, including answering queries, providing step-by-step instructions, and remote assistance, leading to a 40% decrease in user-related issues
- Perform regular system maintenance tasks, including updating software and installing patches, ensuring the overall health and performance of the IT systems
Resume writer's tip: Quantify your experience
When possible, cite relevant performance data and metrics to show your results. Hard numbers put your work in context and give recruiters a better sense of your scope and impact.
Resume writer’s tip: Tailor your resume to each application
For each job posting you respond to, note any details about the hiring organization’s size, industry, customer base, or products and services. How do these areas compare to your recent experience? You can make a stronger first impression on the hiring manager by citing these similarities in your profile.
For instance, say the company is in manufacturing. You could enhance your profile by changing your first line from “Manager with seven years of experience” to “Manager with seven years of experience, including three years in manufacturing.”
What if you need help desk experience?
Writing a resume can be challenging if you don’t have real-world experience. But remember, you still have valuable skills and knowledge from your education and training. Include any relevant coursework you’ve done or certifications you’ve earned. Also, describe volunteer work or internships you’ve completed in your field and emphasize your work ethic and willingness to learn. By focusing on these qualities, you can show you’d be an asset to any team.
4. Add help desk education and certifications
With the education and certifications sections, you can show you have a solid knowledge base in your field. Cite any credentials you’ve earned that speak to your help desk abilities. Below are templates and examples to help you organize this information on your resume (note years are optional).
Education
Template:
[Degree Name], [School Name], [City, State Abbreviation] | [Graduation Year]
[Relevant coursework or honors]
Example:
Bachelor of Science in Computer Science, Stanford University, Stanford, CA
Certifications
Template:
[Certification Name], [Awarding Organization] | [Completion Year]
Example:
Cisco Certified Network Associate (CCNA), Cisco
5. Make a list of your help desk-related skills and proficiencies
A skills section lets you quickly show how to add value to an organization. It also helps your resume perform well on applicant tracking systems (ATS) employers use to screen candidates. Below, you’ll find some key terms and skills to consider for this section:
| Key Skills and Proficiencies | |
|---|---|
| Client communications | Customer service |
| Help desk software | Network systems |
| System maintenance | Technical troubleshooting |
| User support | |
Resume writer's tip: Use joint action verbs
One of the best ways to enhance your resume is by starting each bullet point with a strong action verb. Dynamic verbs help you make your resume clearer, more concise, and more engaging than nouns or noun phrases.
Do
- "Managed and motivated a 12-person team"
Don’t
- "Responsibilities included management of a 12-person team"
The following list can help you find a good mix of action verbs for your help desk resume:
| Action Verbs | |
|---|---|
| Clarified | Created |
| Decreased | Delivered |
| Enhanced | Fostered |
| Generated | Grew |
| Improved | Increased |
| Introduced | Lowered |
| Managed | Prevented |
| Ranked | Reduced |
| Resolved | Streamlined |
| Supported | Trained |
| Updated | Won |
How To Pick the Best Help Desk Resume Template
The best resume templates are simple and easy to edit. Choose one that lets you quickly add, delete, flesh out, rearrange, and reorder sections. With a flexible design, you’ll be better positioned to tailor and optimize your resume for each job application.
Help Desk Text-Only Resume Templates and Examples
Selena Ramirez
San Diego, CA 12345 | (123) 456-7890 | [email protected] | LinkedIn
A highly skilled help desk associate with a strong IT, computer science, and information systems background. Proven track record in diagnosing and resolving technical issues, developing comprehensive training programs, and performing regular system maintenance tasks at renowned companies.
Education
Bachelor of Science in Information Technology
Massachusetts Institute of Technology, Cambridge, MA
Bachelor of Science in Computer Science
Stanford University, Stanford, CA
Bachelor of Science in Information Systems
University of California, Berkeley, CA
Key Skills
- Customer service
- System maintenance
- Technical troubleshooting
Professional Experience
IT Help Desk Specialist, IBM, New York, NY | June 2018 – Present
- Diagnose and resolve over 500 technical issues related to hardware, software, and network systems, improving system efficiency by 30%
- Developed and implemented a comprehensive training program for over 200 users on various computer systems and applications, resulting in a 40% decrease in user-related issues
- Perform regular system maintenance tasks, including software updates and system backups, ensuring optimal system performance and minimizing downtime
Help Desk Associate, Google, Mountain View, CA | June 2017 to May 2018
- Addressed and resolved over 300 technical issues, improving customer satisfaction by 25%
- Created user manuals and guides for various systems and applications, enhancing user understanding and reducing the number of help desk queries by 20%
- Provided ongoing support and guidance to users, ensuring smooth operations and maintaining a high level of user satisfaction
Professional Development
- Computing Technology Industry Association (CompTIA) A+ Certification
- Microsoft Certified: Azure Fundamentals, Microsoft
- Information Technology Infrastructure Library (ITIL) Foundation Certification, AXELOS
Why this help desk resume example is strong:
This resume has a prominent skills section showing how the job seeker can add value to an organization.
Frequently Asked Questions: Help Desk Resume Examples and Advice
How do you align your resume with a help desk job posting?
First, look closely at the job post text and note repeated or emphasized words. Compare these phrases to the language you're using in your resume, particularly the profile and key skills sections. Then, seek ways to align your resume language with the job posting while not copying phrases or misstating your background.
For example, if the organization seeks someone collaborative, call out that aspect of your experience in your profile. Or say the company has many non-English speaking customers. Cite your foreign language skills in your profile and as a separate section farther down the document. With adjustments like these, you can make your resume more relevant to each opportunity.
What is the best help desk resume format?
The combination or hybrid format merges a functional resume's profile section with a chronological resume's experience section. Most modern resumes (including the ones on this page) follow this format because it gives hiring managers the clearest view of an applicant's strengths and work history.
Expert advice:
Include a cover letter with your resume
A good cover letter can enhance your job application. To write a standout letter, get specific. Tell the hiring manager why you’re interested in their organization and the help desk role they hope to fill.
Check Out Related Examples
Executive Resume Writer and Career Coach
Andrew Stoner is an executive career coach and resume writer with 17 years of experience as a hiring manager and operations leader at two Fortune 500 Financial Services companies, and as the career services director at two major university business schools.
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