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Assistant Manager Resume Examples and Templates
Customer Service Manager Resume Examples and Templates for 2024
Last Updated:
November 26, 2024
Table of Contents
Table of Contents
- Customer Service Manager Resume Templates and Examples (Download in App)
- How To Write a Customer Service Manager Resume Example
- How To Pick the Best Customer Service Manager Resume Template
- Customer Service Manager Text-Only Resume Templates and Examples
- Frequently Asked Questions: Customer Service Manager Resume Examples and Advice
- Check Out Related Examples
Customer Service Manager Resume Templates and Examples (Download in App)
- Customer Service Manager
- Assistant Customer Service Manager
- Customer Service Account Manager
As a customer service manager, you define the overall customer experience. To generate traction in today’s job market, you need a powerful resume demonstrating you can manage and enhance operations with a customer-first mindset. This guide will provide expert tips to help you translate your career into an eye-catching marketing resume.
Key takeaways:
- Highlight your leadership capabilities: Use clear and engaging examples from your work history to showcase your people management, team leadership, and interpersonal skills.
- Quantify your achievements: Feature numbers, metrics, and monetary figures to capture the full scope of your accomplishments, such as client retention, customer satisfaction, and performance ratings.
- Tailor your resume: Align with job-specific keywords and expectations to ensure compliance with applicant tracking systems (ATS).
How To Write a Customer Service Manager Resume Example
A customer service manager resume should provide a clear overview of your leadership qualities, technical skills, and ability to resolve customer concerns. Here’s a breakdown of each key section you should include:
- Contact information
- Profile
- Key skills
- Professional experience
- Education and certifications
1. Share your contact information
Your contact information must be complete, professional, and up-to-date. Include your full name, phone number, email, city, and state. If you have a LinkedIn profile or professional website that displays your work, link it here.
Example
Jane Doe
[email protected] | (555) 123-4567 | Chicago, IL | LinkedIn.com/in/janedoe
2. Write a compelling profile summarizing your customer service manager qualifications
A powerful opening summary is a great way to grab the hiring manager’s attention quickly. Start by highlighting your title, years of experience, and three to four specializations that align with the company’s needs. Use the remaining paragraphs to explore the most compelling aspects of your background as a customer service manager. For example, you might emphasize that you have a proven track record of spearheading initiatives to enhance the customer experience, improve client retention, and increase satisfaction ratings.
Experienced Profile Example
A results-driven customer service manager with seven years of experience, specializing in team management, staff development, and conflict resolution. A proven track record of building and leading customer-facing teams in high-volume business settings. Adept at driving initiatives to enhance service delivery and grow customer loyalty.
Entry-Level Profile Example
An assistant customer service manager with five years of experience, specializing in team management, communication, staff development, and conflict resolution. A strong history of identifying process gaps to enhance the quality of customer service. Adept at training new hires, resolving escalated customer issues, and refining operational workflows.
3. Add an accomplishment-driven professional experience section
The professional experience section of your resume needs to go beyond simply detailing daily job responsibilities. As you craft your bullet points, paint a picture of industry-specific achievements demonstrating the genuine value you can bring to potential employers. Emphasize your expertise in building and leading diverse, customer-facing teams. Illustrate your lasting impact on previous organizations using tangible examples from your career.
Mid-Level Experience Example
Customer Service Manager, Midwest Airlines, Chicago, IL | July 2018 – to present
- Manage a team of over 25 customer service representatives at the O’Hare International Airport, provide training and ongoing support to maintain quality standards, and ensure high-level service delivery during peak traffic
- Lead the design and implementation of a new customer feedback system, contributing to a 16% increase in airline satisfaction scores within one year
- Liaise with cross-functional teams to identify timely solutions for escalated customer issues, resulting in a 12% reduction in complaint resolution time
Entry-Level Experience Example
Assistant Customer Service Manager, Highland Call Center, Austin, TX | March 2019 – present
- Coordinate with the call center manager in leading a team of over 20 customer service representatives, deliver training and performance feedback, and drive efforts to increase overall customer satisfaction by 19% over two years
- Identify opportunities to optimize scheduling procedures improve coverage during high-volume periods and reduce staffing shortages
- Serve as the point of contact for escalated customer tickets and refined call scripts based on recurring issues, contributing to a 17% reduction in average resolution times
Resume writer’s tip: Quantify your experience
Incorporating hard numbers, eye-catching metrics, and monetary figures allows you to paint a fuller picture of your career accomplishments. For instance, instead of saying, “Improved customer retention,” you can write, “Increased customer retention by 20% within one year by implementing targeted outreach campaigns and refining all aspects of service delivery.” This keeps your content focused on how your expertise can benefit the company’s bottom line.
What if you don’t have experience?
If transitioning into a customer service management role from a different field, emphasize transferable skills and team leadership experience to bridge the gap. And if you’re entering the workforce for the first time, leverage academic achievements, certifications, and internship experience to help position yourself for entry-level positions.
4. Include relevant education and certifications
Although your work experience will always be the primary factor in whether or not you receive an interview, education and certifications can help bolster your application’s strength. Obtaining industry certifications shows a commitment to professional growth within your field. Potential employers often covet the Certified Customer Service Manager (CCSM) and Certified Customer Experience Professional (CCXP).
Education
Template:
[Degree Name], | [School Name] | [City, State Abbreviation] | [Graduation Year]
Example:
Bachelor of Business Administration (B.B.A.) | University of Illinois | Chicago, IL
Certifications Example
Template:
[Certification Name], [Awarding Organization] | [Completion Year]
Example:
- Certified Customer Service Manager (CCSM) | Customer Service Institute of America | April 2022
- Six Sigma Yellow Belt | International Association for Six Sigma Certification | July 2021
5. List pertinent key skills
In today’s competitive job market, most companies employ some type of ATS to limit the candidate pool size. The skills section of your resume allows you to provide a quick overview for the reader, demonstrating that you have the required skills and qualifications to succeed as a customer service manager. Be sure to incorporate keywords directly from the job description to ensure your application passes the initial screening process.
| Key Skills and Proficiencies | |
|---|---|
| Account management | Client relations |
| Communication | Conflict resolution |
| Continuous improvement | Cross-functional collaboration |
| Customer experience | Customer relationship management (CRM) tools |
| Customer retention strategies | Customer service management |
| Data analysis | Operations management |
| Process improvement | Project management |
| Sales strategy | Staff development |
| Team leadership | |
Resume writer’s tip: Use common action verbs
Lead each bullet point with a powerful action verb to add a unique and engaging element to your writing. Avoid passive language such as ”assisted,” “worked,” or “helped,” as these types of verbs diminish the impact of your contributions. To keep your content fresh and impactful, we’ve compiled a list of verbs to build the professional experience section of your customer service manager resume.
| Action Verbs | |
|---|---|
| Achieved | Collaborated |
| Communicated | Conducted |
| Created | Delivered |
| Developed | Drove |
| Enhanced | Identified |
| Implemented | Improved |
| Led | Managed |
| Oversaw | Reduced |
| Resolved | Spearheaded |
| Trained | |
How To Pick the Best Customer Service Manager Resume Template
When selecting a template, prioritize simplicity and readability. While creative templates can stand out, they can sometimes distract from your accomplishments. Choose a design that organizes information effectively, ensuring that your skills and achievements take center stage. A clean, professional layout is especially important for leadership roles like customer service manager.
Customer Service Manager Text-Only Resume Templates and Examples
Sandra Lane
(987) 654-3210
[email protected]
LinkedIn | Portfolio
Chicago, IL 60616
Profile
A results-driven customer service manager with seven years of experience, specializing in team management, staff development, and conflict resolution. A proven track record of building and leading customer-facing teams in high-volume business settings. Adept at driving initiatives to enhance service delivery and grow customer loyalty.
Professional Experience
Customer Service Manager, Midwest Airlines, Chicago, IL | July 2018 – to present
- Manage a team of over 25 customer service representatives at the O’Hare International Airport, provide training and ongoing support to maintain quality standards, and ensure high-level service delivery during peak traffic
- Lead the design and implementation of a new customer feedback system, contributing to a 16% increase in airline satisfaction scores within one year
- Liaise with cross-functional teams to identify timely solutions for escalated customer issues, resulting in a 12% reduction in complaint resolution time
Customer Service Representative, Delta Air Lines, Chicago, IL | February 2017 – July 2018
- Delivered exceptional service to over 100 customers per day, fielded inquiries, and resolved complex issues with professionalism and empathy, resulting in a 93% satisfaction score
- Coordinated with the customer service manager to integrate improvements for check-in procedures, contributing to a 9% reduction in customer wait times
Key Skills
- Conflict resolution
- Customer retention
- Employee training and mentoring
- Operations management
- Team leadership
Certifications
- Certified Customer Service Manager (CCSM), 2017
Education
Bachelor of Business Administration (B.B.A.) | 2017
University of Illinois, Chicago, IL
Frequently Asked Questions: Customer Service Manager Resume Examples and Advice
How do you align your resume with a customer service manager job description?
According to the Bureau of Labor Statistics, over 1.2 million new job openings are projected each year of management occupations. While not all of these will be customer service manager roles, the steady growth rate over the next decade bodes well for your long-term career prospects. These indicators are encouraging, but aligning your resume with the job description is still essential to maximize your odds of landing the interview.
For instance, if a company is searching for a customer service manager to oversee a call center, feature examples of how you reduced call resolution times or increased customer satisfaction ratings. If an organization is looking for a candidate with a strong technical background, you might emphasize how you’ve utilized CRM tools to manage customer relationships and enhance service delivery.
What is the best customer service manager resume format?
Reverse chronological is the ideal format for customer service manager resumes. This approach places your most recent and relevant experience towards the top of your document, allowing the hiring manager to see your strongest qualifications immediately. A combination approach is better suited for entry-level applicants, so avoiding using this format for a management-level job is best.
Expert advice:
Include a cover letter with your resume
Once you’ve completed your resume, consider pairing it with an engaging cover letter to help strengthen your job application. In the middle paragraphs, describe the organization’s culture or reputation and why this entices you to apply for the opportunity. This adds a personal touch that can sometimes leave a lasting impression on the hiring manager.
Check Out Related Examples
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Executive Resume Writer and Career Coach
Andrew Stoner is an executive career coach and resume writer with 17 years of experience as a hiring manager and operations leader at two Fortune 500 Financial Services companies, and as the career services director at two major university business schools.
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